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bad customer service

Don’t you forget about me….

A recent survey shows that 68% of customers leave a current supplier because they felt undervalued. [pullquote]A recent survey shows that 68% of customers leave a current supplier because they felt undervalued. [/pullquote]Most businesses focus almost all of their sales and marketing time, energy and budget bringing in new customers and seem to neglect their…

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phonebox in the snow

Don’t waste time cold calling

Cold calling, no matter how much you don’t like it is one of the quickest, most efficient and cheapest ways to actively generate new customers. So many people hate it so much that they put themselves in a mindset that automatically leads to failure. They then never return to it and miss out on potential…

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Pound sign

How often do you fall into a price quote trap?

How often does this happen to you? Are you making calls and all too often whilst you are introducing your product or service, the prospect asks you ‘what’s your price?’ A big mistake that sales people make at this stage, [I know I did when I started out] is to start quoting prices far too…

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