Unless you can give awesome services these days.... your clients or customers will go and find a competitor who is. If we look at Apple, Disney, First National Bank, Amazon, John Lewis and Starbucks to name but a few, we find companies that are very profitable and create great customer loyalty.
Customer Service Excellence
About The Course
This practical course will provide you and your organisation with an overview of the best practises and skills required to deliver a brilliant and memorable customer experience. You will leave the workshop having had the opportunity to observe and practice live customer handling skills.
- Understand the financial implications of good and bad bad customer service.
- Investigate your personal impact on customers
- Manage customer expectations and demands effectively
- Deliver a first class cusomter service experience in a range of difficult situations
Customer Centric Mindset
The customer Service Experience
Understand your Personal Impact
Understanding customer requirements
Keeping calm under pressure
Who Should Attend
People who are new to a customer facing role
Business support staff
Professionals who work with clients and customers
The course is structured for one day and should start at 9:30 to allow for introductions and registration. Due to delegate participation the maximum number is 16
Sales & customer service training courses purchased from DoRemarkable start with a blank canvas. We create a course that is tailored to your industry and your methods of selling. Our experienced trainers will deliver a fresh, interesting and engaging session.
If you would like to find out more about the various courses we offer please call.. 01606 76007
Next Steps & Pricing
Call us on 01606 75740 and discuss your brief with one of our specialist training consultants.Make an Enquiry